What do I have to do in order to be able to use the photoTAN method?

Are you a new customer?
You will receive the following documents together with your access data for the photoTAN method:

• Your personal User ID
• Your initial Password
  
• Your personalised activation image
• Your Helaba photoTAN device

Navigate to Helaba Webbanking and follow the steps under the link “I want to activate a photoTAN device”.

Are you an existing customer?

1. In order to use the photoTAN method, you will need a photoTAN device. Helaba will send this to you.
2. Navigate to Helaba Webbanking and follow the steps under the link "I want to activate a photoTAN device" or follow the link after logging on with your old token.