What do I have to do in order to be able to use the photoTAN method?

Are you a new customer?
You will receive the following documents together with your access data for the photoTAN method:

  • Your personal User ID
  • Your initial Password
  • Your personalised activation image
  • Your Helaba photoTAN device

Navigate to Helaba Webbanking and follow the steps under the link “I want to activate a photoTAN device”.


Are you an existing customer?

  1. In order to use the photoTAN method, you will need a photoTAN device. Helaba will send this to you.
  2. Navigate to Helaba Webbanking and follow the steps under the link "I want to activate a photoTAN device" or follow the link after logging on with your old token.

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