What do I have to do in order to be able to use the photoTAN method?
Are you a new customer?
You will receive the following documents together with your access data for the photoTAN method:
- Your personal User ID
- Your initial Password
- Your personalised activation image
- Your Helaba photoTAN device
Navigate to Helaba Webbanking and follow the steps under the link “I want to activate a photoTAN device”.
Are you an existing customer?
- In order to use the photoTAN method, you will need a photoTAN device. Helaba will send this to you.
- Navigate to Helaba Webbanking and follow the steps under the link "I want to activate a photoTAN device" or follow the link after logging on with your old token.