#Story
#Export Import
#glocal

A global team

ZKM International

We established our new Customer Relationship Management International unit in 2016. The team co-operates across national boundaries from various sites in the USA, Europa and Asia for the benefit of the Sparkassen and their multinational and SME customers.

Einleitung

English is the common language of the Customer Relationship Management (ZKM) International unit – both within the team and in contacts with many of its customers. Helaba operates from sites in the USA, the UK, France, Spain, Sweden, China, Singapore and Germany. The employees staffing these various offices keep in touch with one another across continents and time zones by telephone and video conference and they also meet up face to face regularly to share information and experience.

CRM International essentially serves three different major customer groups – multinational companies, the German upper SME segment and customers of the Sparkassen, the latter supported through a special German Desk based at the London and New York sites – plus the all-important local customers, for which our range of services offers welcome added value. These customers appreciate the reliable partnership offered by Helaba and its consistency in terms of both strategy and customer contacts.

"We have been taking a very close look at countries, attractive international companies and the needs of our key accounts and S-Group customers.“

Heiner Boehmer
Head of CRM International 

Susanne von Müller, London

Our long-standing customer relationships enable us ...
to gain an insight into a wide range of different business models and a deeper understanding of the pertinent sectors of the UK market.

We mainly focused in 2016 on ...
developing and intensifying existing customer relationships, although we did also press ahead with new customer acquisition activities. Bilateral and syndicated loans are the cornerstone of our business, but we also assist our customers with cross-border finance, promissory note issues and interest and currency hedging. We see further opportunities in the market going forwards.

My objective is to steer the London office ...
so that in the medium term we end up with an active and well-diversified customer portfolio with selected British and Irish key accounts that look on Helaba as a reliable, strategically- significant long-term business partner. Our German Desk provides local payment transactions services for corporate customers of the Sparkassen to assist them with their business activities at home and abroad.

The best places to take afternoon tea in London ...
are the venerable old hotels like Brown’s, The Connaught and Claridge’s.

Susanne von Müller joined Helaba in 1995 and became Head of International Corporate Clients, UK and Ireland in 2016.
Susanne von Müller joined Helaba in 1995 and became Head of International Corporate Clients, UK and Ireland in 2016.

Christoph Winnat, Singapore

We officially opened our representative office in May 2015 and since then ...
our team and colleagues from Germany have been busy raising Helaba’s profile in the ASEAN region, India and Korea and working to arrange new transactions.

The main focus of our work ...
is to provide meaningful support for Helaba and the Sparkassen in their international business and assist corporate customers of both in the region in the areas of foreign trade, export finance and project finance. Other priorities for our office include international business with banks in the region, for example in the field of cash management, and the provision of expert counselling for Asian real estate investors with an interest in Europe.

The most promising areas in our view are ...
foreign trade finance and specialised lending, be it short-term cover for trading transactions using letters of credit or long-term sales finance for German investment goods. We also see good potential in structured finance for energy and infrastructure projects with German involvement.

If I need a dose of Europe in Singapore ...
(and even if I don’t) I just get together with European friends – nobody really loses their identity altogether even after many years abroad, which is a good thing as it is variety that makes meeting up so enjoyable.

Christoph Winnat is Chief  Representative and has been working for Helaba in  Singapore since  October 2014.
Christoph Winnat is Chief Representative and has been working for Helaba in Singapore since October 2014.

Frank Dohl, New York

The German Desk provides our Sparkasse customers ...
(that is to say SMEs) a gateway to the American market in New York. Advisory services are extremely important and in strong demand alongside the actual banking services.

Outbound business with German and other European subsidiaries of US companies ...
is one of our main focuses because of the fact that Europe remains one of the most significant markets for US products. And just as German companies have manufacturing operations in the USA, so many American companies have deep roots in Europe.

My team and I win over American customers with the argument that ...
Helaba is a steadfast and reliable long-term partner that knows Europe inside out. It is particularly important for companies operating far from home to be able to rely on the expertise of a bank like Helaba that can help them avoid any unpleasant surprises.

My ideal Sunday begins ...
with brunch at 10,000 feet. I am an aviator and enjoy scouting out the US East Coast with my family: from Cape Hatteras to Maine, in summer we are out there together exploring almost every weekend.

Frank Dohl became Senior Vice President, CRM International, in July 2016 and has been working in New York since 2000.
Frank Dohl became Senior Vice President, CRM International, in July 2016 and has been working in New York since 2000.

Further Stories

We, the Landesbank Hessen-Thüringen Girozentrale (Helaba), use cookies that are absolutely necessary to provide you with our website. No additional cookies will be set for the duration of your visit to this website if you close the banner by clicking on "Decline". If you give your consent, we will use additional cookies to process information about your use of our website for the purposes of statistics (such as measuring reach) and marketing (such as displaying personalized content).

Your consent is voluntary and not necessary for the use of the website. By clicking on "Settings", you can individually determine in detail which cookies we may use based on your consent.

You can also consent to all additional cookies at the same time by clicking on "Accept".

You can revoke your consent at any time via the "shield icon" in the toolbar on each page or change your cookie settings there.

Cookies

When you visit our website, Helaba makes use of required and optional cookies. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer more than once. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website.

Further information on the use of cookies on helaba.com can be found at Data protection.

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
disclaimer_disclosureRequirements [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
disclaimer_residenceGermany [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
hideCookieNotice [helaba]necessary: Saves that the cookie or data protection notice will not be requested every time you visit.30 daysno
WSESSIONID [helaba]necessary: Standard cookie to use with PHP session data.sessionno

The sole purpose of using analytical services on our website is to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be directly identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of our website.

You  find more information on statistics cookies here: Data protection

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
_et_coid [etracker]statistic: cookie detection2 years / Evaluation to improve the user experience of our websiteno
allowLoadExternRessources [helaba]statistic: Saves the user decision that external components may be loaded automatically.30 days / Evaluation to improve the user experience of our websiteno
allowTracking [helaba]statistic: Saves the user decision that visitor behavior may be tracked.30 days / Evaluation to improve the user experience of our websiteno
BT_ctst [etracker]statistic: Is used to detect whether cookies are activated in the visitor's browser or not.session / Evaluation to improve the user experience of our websiteno
BT_pdc [etracker]statistic: Contains Base64-coded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization.2 years / Evaluation to improve the user experience of our websiteno
BT_sdc [etracker]statistic: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the beginning of the session), which is used for personalization purposes.session / Evaluation to improve the user experience of our websiteno
isSdEnabled [etracker]statistic: Detection of whether the visitor's scroll depth is measured.1 hour / Evaluation to improve the user experience of our websiteno

On our website, we use a so-called re-targeting technology provided by The UK Trade Desk Ltd., 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom. With this technology, cookies (so-called third-party cookies) are stored on your hard drive when you visit our website. These cookies are either permanent or temporary cookies that are automatically deleted after a certain period of time has elapsed.

You find more information on marketing cookies here: Data protection

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
EDAAT [.adsrvr.org]Marketing: Stores a temporary security token for EDAA sign-out pages such as http://www. youronlinechoices. com/1 hour / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TDCPM [.adsrvr.org]Marketing: Matching IDs to avoid redundant calls.365 days / evaluation for the playout of banners for marketing purposesyes/ United Kingdom
TDID [.adsrvr.org]Marketing: recognition of web profiles over time on different websites.365 days / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOut [.adsrvr.org]Marketing: Stores the decision to opt out of re-targeting.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOutOfDataSale [.adsrvr.org]Marketing: Stores the decision against selling data to third parties.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
No choice made so far
Partial selection made
Agreed to all cookies