Data protection at helaba.com

We appreciate your visit to our website (www.helaba.com) and your interest in our bank as well as our products and services. Helaba takes the protection of your personal data very seriously. That is why we would like to inform you here about what personal data we process during your visit to our website and how we protect it. In addition, we will advise you of your rights in accordance with the General Data Protection Regulation (GDPR).

Contact details of organisation responsible for this website

Name and contact details

Landesbank Hessen-Thüringen Girozentrale
Public Law Institution (Anstalt des Öffentlichen Rechts)
Neue Mainzer Straße 52- 58
60311 Frankfurt am Main
Germany
Tel: +49 69 / 9132-01

Data protection

Landesbank Hessen-Thüringen Girozentrale
Public Law Institution (Anstalt des Öffentlichen Rechts)
Data protection officer
Kaiserleistraße 29 - 35
63067 Offenbach
Germany
Tel: +49 69 / 9132-01

E-Mail: dtnschtzhlbd

Categories of personal data

When visiting our website, your internet browser automatically sends information to the server hosting our website. This information is temporarily stored in a so-called log file, which contains the time and date of your visit, your IP address and URL (log parameters) and is automatically deleted after your visit.
Furthermore, we use cookies and analytical tools when you visit our website and provide you with additional services that involve the processing of personal data. You can find out more detailed information about this by referring to the relevant sections of this data protection notice.

Why we process your data

We process your personal data in order to ensure that you enjoy a seamless connection to our website, to enable you to use our website as comfortably as possible, to analyse the security and stability of our system as well as for administrative purposes and other services.

Datenschutz­hinweise der Helaba

Alle Datenschutz­hinweise zur Verarbeitung Ihrer personen­bezogenen Daten durch die Helaba

Cookies

When you visit our website, Helaba makes use of required and optional cookies. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer more than once. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website.

Our cookies do not cause any damage to your computer and do not contain any viruses.

Many websites and servers use cookies, a number of which contain what is known as a cookie ID. A cookie ID is a cookie's unique identifier. It consists of a string of characters which websites and servers can use to identify the specific web browser on which the cookie has been saved. This enables the websites and servers visited to distinguish an individual user’s browser from other internet browsers that contain other cookies. The unique cookie ID enables a specific internet browser to be recognised and identified.
If you do not wish to allow any cookies to be set on your computer, you can choose to block them at any time in the privacy settings of your browser or delete cookies that have already been generated. Alternatively, you can revoke your consent to cookies by clicking here. 

It is possible that, in this case, you will not be able to make use of all the functions of our website.

Usage-based information (targeting/re-targeting)

On our website, we use a so-called re-targeting technology provided by The UK Trade Desk Ltd., 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom. With this technology, cookies (so-called third-party cookies) are stored on your hard drive when you visit our website. These cookies are either permanent or temporary cookies that are automatically deleted after a certain period of time has elapsed.
The use of re-targeting technology enables us to collect data for analytical, marketing and optimisation purposes, which helps us to improve our marketing activities and our website. The data is used by The UK Trade Desk to link advertising contacts and clicks on advertisements to the subsequent use of our website. The following data is collected:


- Advertising identifiers, device identifiers, cookies (storage of and access to information)
- Information about the use of the website and advertisements placed on it (personalisation)
- Information about the use of the website and optimised advertisements placed on it (ad selection, serving, provision and tracking)


You can revoke the storage of cookies at any time by disabling cookies in your browser settings. You can also delete cookies already stored on your computer at any time or revoke your consent to their use here. This will not have any negative consequences for the use or functionality of our website.

Web ­tracking

The sole purpose of using analytical services on our website is to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be directly identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of our website.
We make use of the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. This involves the use of cookies that enable the statistical analysis of a visitor's use of this website and the display of usage-related content or advertising.
The data generated in this way is processed and stored exclusively in Germany and is therefore subject to stringent German and European data protection legislation and standards. Etracker has been independently verified, certified and awarded with the ePrivacyseal seal of approval.
Visitors' IP addresses are anonymised by etracker as soon as possible and login or device IDs are converted to a unique key that cannot be traced back to a person. etracker does not use the data in any other way, combine it with any other data or pass it on to third parties.
You can object to the aforementioned data processing, to the extent that it is related to your personal data, at any time.
Your objection will have no negative consequences for you:

opt-out

You can find more information on etracker’s data protection policy here

Newsletters (only in German)

You can subscribe to publications by Helaba's Research & Advisory unit, which are sent by email, using an external tool called EMMA. In order to do so, you must enter your email address on this form https://news.helaba.de/research and submit the form. Please make sure that your email address is correct so that you receive the requested publications. After you have submitted the form, we will send you a confirmation link. Your subscription is not active until you have clicked on this link. This so-called double opt-in procedure ensures that you

- are the owner of the email address provided, and
- have subscribed to the newsletter yourself using our form.

In order to send you the newsletters you have subscribed to, we will ask you for your contact details. The form contains clear definitions of what information is required and what is optional. This data is saved and used exclusively for the purpose of sending the newsletters. It is not passed on to third parties. By entering your contact details on the form, you are giving us consent to save your data as well as to use it in order to send the requested newsletters.

The email address supplied when registering for the newsletter is used exclusively for the purposes of sending the subscribed publications or providing information about changes to our content as well as technical or legal information. Your email address is not passed on to third parties. At the time of your registration to our newsletter, we save the IP address allocated by your internet service provider as well as the date and time of your registration. This data is necessary in order to be able to identify any improper use of your email address at a later time. You may cancel or manage your existing subscriptions at any time.

You can subscribe to publications by Helaba's Research & Advisory unit, which are sent by email, using an external tool called EMMA. In order to do so, you must enter your email address on this form https://news.helaba.de/research and submit the form. Please make sure that your email address is correct so that you receive the requested publications. After you have submitted the form, we will send you a confirmation link. Your subscription is not active until you have clicked on this link. This so-called double opt-in procedure ensures that you

- are the owner of the email address provided, and
- have subscribed to the newsletter yourself using our form.

In order to send you the newsletters you have subscribed to, we will ask you for your contact details. The form contains clear definitions of what information is required and what is optional. This data is saved and used exclusively for the purpose of sending the newsletters. It is not passed on to third parties. By entering your contact details on the form, you are giving us consent to save your data as well as to use it in order to send the requested newsletters.

The email address supplied when registering for the newsletter is used exclusively for the purposes of sending the subscribed publications or providing information about changes to our content as well as technical or legal information. Your email address is not passed on to third parties. At the time of your registration to our newsletter, we save the IP address allocated by your internet service provider as well as the date and time of your registration. This data is necessary in order to be able to identify any improper use of your email address at a later time. You may cancel or manage your existing subscriptions at any time.

Contact form

If you wish to contact us, you can use one of the integrated contact forms on our website. You can find the general contact form at https://www.helaba.com/int/kontaktformular/. In addition, you can find contact forms on subpages of the website with which you can contact the appropriate person or department directly. The email address and message fields are required; all other fields are optional.

You may send the contact form provided that you have consented to the use of your personal data. The data you have entered will then be transmitted to Landesbank Hessen-Thüringen Girozentrale in an encrypted form, together with the date, time and URL of the website you are using. The data you provide will be used exclusively for processing your contact request and deleted after processing your request or at the latest after expiry of any retention or deletion periods that may apply.


Recipients of personal data

Entities within the bank are given access to your personal data if they require it for processing purposes. Service providers and vicarious agents commissioned by us may also receive your personal data for these purposes. However, we will only transmit your personal data to third parties if there is a legal basis for this pursuant to Article 6(1) GDPR and/or service providers commissioned by us are acting as processors.

Transmission of data to third countries

We do not transmit any data to entities outside the EU or EEA (so-called third countries).

Retention period of personal data

We delete your personal data as soon as the purpose for which we collected and processed is no longer applicable. Beyond this point in time, we only store your personal data if this is required by law, regulation or other legal provisions. To the extent that deletion of certain personal data is not possible, it is marked with the aim of restricting its future processing.

Data subject rights

You have the right of access pursuant to Article 15 GDPR, the right to rectification pursuant to 16 GDPR, the right to erasure pursuant to Article 17 GDPR, the right to restriction of processing pursuant to Article 18 GDPR, the right to object pursuant to Article 21 GDPR and the right to data portability pursuant to Article 20 GDPR. With regard to the right of access and the right to erasure, the restrictions pursuant to Sections 34 and 35 of the German Federal Data Protection Act (BDSG) apply.
In addition, you have the right to lodge a complaint with a competent supervisory authority (Article 77 GDPR in conjunction with Section 19 BDSG). Since 1 October 2020, the competent supervisory authority for Helaba has been:

The Commissioner for Data Protection and Information Security of the Free State of Thuringia
Häßlerstraße 8
99096 Erfurt
Germany
Tel: +49 57 / 311-2900
Fax: +49 57 / 311-2904
E-Mail: poststelle@datenschutz.thueringen.de

Pursuant to Section 2 (1) of the Treaty on the Formation of a Joint Savings Bank Organization Hesse-Thuringia, the responsibility of the supervisory authority shall alternate between Hesse and Thuringia every four years. From 1 January 2024 it will be:

The Hessian Commissioner for Data Protection and Freedom of Information
Gustav-Stresemann-Ring 1
65189 Wiesbaden
Germany
Credit Institutions Department
Tel: +49 611 / 1408-0
Fax: +49 611 / 1408-900-901
E-Mail: poststelle@datenschutz.hessen.de

You may revoke your consent to the processing of your personal data at any time. The same applies to the revocation of declarations of consent issued to us before the EU General Data Protection Regulation came into force, i.e. before 25 May 2018. Please note that revocation affects any future processing and does not affect any processing undertaken before revocation.

Further information

During your visit to our website, we neither use any profiling techniques nor any fully automated decision-making processes.

Integration of social media platforms

Helaba maintains social media accounts on Twitter, Instagram, Xing, LinkedIn and YouTube. The relevant pages can be accessed via a link on our website. Helaba does not use any social media plug-ins for this purpose so that any personal data can only be exchanged with the respective social media platforms after clicking on the link and with your explicit consent.

When you click on a link, you will leave Helaba's website. Pages within the respective social media channel are operated exclusively by the respective platform. Helaba has no knowledge of or influence over the data collected there. This information can be found in the privacy policies of the platform operators:

    • Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
    Twitter’s Privacy Policy
    • Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
    Google’s (YouTube’s) Privacy Policy
    • LinkedIn Ireland, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland
    LinkedIn’s Privacy Policy
    • XING AG, Dammtorstraße 30, 20354 Hamburg, Germany
    Xing’s Privacy Policy
    • Instagram, Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
    Instagram’s Privacy Policy

If you click on a link, the most basic information that the operator receives is the fact that you have accessed the page. If you are already registered with the respective social media platform, your session may be logged under your social media account. Even if you have not yet registered with a platform, the possibility that your IP address may be collected or stored cannot be ruled out.

Your choice

When we make our website available to you, we use cookies. 

Some are necessary to help our website work properly, and can't be switched off. And some are optional, but support us in order to improve your experience during your visit.

Are you happy to accept cookies to improve our website?

Details

cookie [publisher]purposestorage period
_et_coid [etracker]statistic: cookie detection2 years
allowLoadExternRessources [helaba]statistic: Saves the user decision that external components may be loaded automatically.30 days
allowTracking [helaba]statistic: Saves the user decision that visitor behavior may be tracked.30 days
BT_ctst [etracker]statistic: Is used to detect whether cookies are activated in the visitor's browser or not.session
BT_pdc [etracker]statistic: Contains Base64-coded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization.2 years
BT_sdc [etracker]statistic: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the beginning of the session), which is used for personalization purposes.session
disclaimer_disclosureRequirements [helaba]necessary: Verification when accessing certain (sub) areas of the websitesession
disclaimer_residenceGermany [helaba]necessary: Verification when accessing certain (sub) areas of the websitesession
hideCookieNotice [helaba]necessary: Saves that the cookie or data protection notice will not be requested every time you visit.30 days
isSdEnabled [etracker]statistic: Detection of whether the visitor's scroll depth is measured.1 hour
WSESSIONID [helaba]necessary: Standard cookie to use with PHP session data.session

You can find out more in our data policy.