10.03.2021
I have forgotten my password. What should I do?
You can obtain a new initial password yourself on the Secure E-Mail Webmail Interface. Simply click on "Forgot password?".
10.03.2021
You can obtain a new initial password yourself on the Secure E-Mail Webmail Interface. Simply click on "Forgot password?".
We, the Landesbank Hessen-Thüringen Girozentrale (Helaba), use cookies that are absolutely necessary to provide you with our website. No additional cookies will be set for the duration of your visit to this website if you close the banner by clicking on "Decline". If you give your consent, we will use additional cookies to process information about your use of our website for the purposes of statistics (such as measuring reach) and marketing (such as displaying personalized content).
Your consent is voluntary and not necessary for the use of the website. By clicking on "Settings", you can individually determine in detail which cookies we may use based on your consent.
You can also consent to all additional cookies at the same time by clicking on "Accept".
You can revoke your consent at any time via the "shield icon" in the toolbar on each page or change your cookie settings there.
When you visit our website, Helaba makes use of required and optional cookies. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer more than once. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website.
Further information on the use of cookies on helaba.com can be found at Data protection.
| cookie [publisher] | purpose | storage period / Follow-up processing | third country transfer |
|---|---|---|---|
| disclaimer_disclosureRequirements [helaba] | necessary: Verification when accessing certain (sub) areas of the website | session | no |
| disclaimer_residenceGermany [helaba] | necessary: Verification when accessing certain (sub) areas of the website | session | no |
| hideCookieNotice [helaba] | necessary: Saves that the cookie or data protection notice will not be requested every time you visit. | 30 days | no |
| WSESSIONID [helaba] | necessary: Standard cookie to use with PHP session data. | session | no |
The sole purpose of using analytical services on our website is to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be directly identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of our website.
You find more information on statistics cookies here: Data protection
| cookie [publisher] | purpose | storage period / Follow-up processing | third country transfer |
|---|---|---|---|
| _et_coid [etracker] | statistic: cookie detection | 2 years / Evaluation to improve the user experience of our website | no |
| allowLoadExternRessources [helaba] | statistic: Saves the user decision that external components may be loaded automatically. | 30 days / Evaluation to improve the user experience of our website | no |
| allowTracking [helaba] | statistic: Saves the user decision that visitor behavior may be tracked. | 30 days / Evaluation to improve the user experience of our website | no |
| BT_ctst [etracker] | statistic: Is used to detect whether cookies are activated in the visitor's browser or not. | session / Evaluation to improve the user experience of our website | no |
| BT_pdc [etracker] | statistic: Contains Base64-coded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization. | 2 years / Evaluation to improve the user experience of our website | no |
| BT_sdc [etracker] | statistic: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the beginning of the session), which is used for personalization purposes. | session / Evaluation to improve the user experience of our website | no |
| isSdEnabled [etracker] | statistic: Detection of whether the visitor's scroll depth is measured. | 1 hour / Evaluation to improve the user experience of our website | no |
On our website, we use a so-called re-targeting technology provided by The UK Trade Desk Ltd., 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom. With this technology, cookies (so-called third-party cookies) are stored on your hard drive when you visit our website. These cookies are either permanent or temporary cookies that are automatically deleted after a certain period of time has elapsed.
You find more information on marketing cookies here: Data protection
| cookie [publisher] | purpose | storage period / Follow-up processing | third country transfer |
|---|---|---|---|
| EDAAT [.adsrvr.org] | Marketing: Stores a temporary security token for EDAA sign-out pages such as http://www. youronlinechoices. com/ | 1 hour / evaluation for the playout of banners for marketing purposes | yes / United Kingdom |
| TDCPM [.adsrvr.org] | Marketing: Matching IDs to avoid redundant calls. | 365 days / evaluation for the playout of banners for marketing purposes | yes/ United Kingdom |
| TDID [.adsrvr.org] | Marketing: recognition of web profiles over time on different websites. | 365 days / evaluation for the playout of banners for marketing purposes | yes / United Kingdom |
| TTDOptOut [.adsrvr.org] | Marketing: Stores the decision to opt out of re-targeting. | 5 years / evaluation for the playout of banners for marketing purposes | yes / United Kingdom |
| TTDOptOutOfDataSale [.adsrvr.org] | Marketing: Stores the decision against selling data to third parties. | 5 years / evaluation for the playout of banners for marketing purposes | yes / United Kingdom |