Is the validity of my photoTAN device limited?
For a prolonged period of time, the device may no longer be synchronised and the generated TANs will no longer be accepted. We therefore recommend logging in to Helaba Webbanking every 3-6 months.
Our Electronic Banking Hotline is available to answer any questions you may have about your electronic connectivity between Monday and Friday from 7:30 am to 4:30 us by email to -bnknghlbd
or by phone on +49 (0) 69 9132 2510.