I have entered my password correctly, but the message "invalid credentials" appears in the portal.

There may be many reasons for this. Please check the following:

  • Did you enter your user ID correctly?
  • Did you change your password recently?
  • Are you using the correct photoTAN device?
  • Was the last time you logged in to Webbanking more than six months ago?

If you cannot solve the problem by yourself, please contact our Electronic Banking Hotline by email to -bnknghlbd or call our support helpline on +49 (0) 69 9132 2510.

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