Why and when do I need my photoTAN device?

The Second Payment Services Directive (PSD2) of the European Banking Authority (EBA) introduces so-called strong customer authentication when a payer accesses his account online or initiates an electronic payment transaction. This is why you need your photoTAN device when logging in to Helaba Webbanking as well as when authorising payment transactions.

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Cookies

When you visit our website, Helaba makes use of required and optional cookies. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer more than once. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website.

Further information on the use of cookies on helaba.com can be found at Data protection.

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disclaimer_disclosureRequirements [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
disclaimer_residenceGermany [helaba]necessary: Verification when accessing certain (sub) areas of the websitesessionno
hideCookieNotice [helaba]necessary: Saves that the cookie or data protection notice will not be requested every time you visit.30 daysno
WSESSIONID [helaba]necessary: Standard cookie to use with PHP session data.sessionno

The sole purpose of using analytical services on our website is to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be directly identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of our website.

You  find more information on statistics cookies here: Data protection

cookie [publisher]purposestorage period / Follow-up processingthird country transfer
_et_coid [etracker]statistic: cookie detection2 years / Evaluation to improve the user experience of our websiteno
allowLoadExternRessources [helaba]statistic: Saves the user decision that external components may be loaded automatically.30 days / Evaluation to improve the user experience of our websiteno
allowTracking [helaba]statistic: Saves the user decision that visitor behavior may be tracked.30 days / Evaluation to improve the user experience of our websiteno
BT_ctst [etracker]statistic: Is used to detect whether cookies are activated in the visitor's browser or not.session / Evaluation to improve the user experience of our websiteno
BT_pdc [etracker]statistic: Contains Base64-coded visitor history data (is customer, newsletter recipient, visitor ID, displayed smart messages) for personalization.2 years / Evaluation to improve the user experience of our websiteno
BT_sdc [etracker]statistic: Contains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the beginning of the session), which is used for personalization purposes.session / Evaluation to improve the user experience of our websiteno
isSdEnabled [etracker]statistic: Detection of whether the visitor's scroll depth is measured.1 hour / Evaluation to improve the user experience of our websiteno

On our website, we use a so-called re-targeting technology provided by The UK Trade Desk Ltd., 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom. With this technology, cookies (so-called third-party cookies) are stored on your hard drive when you visit our website. These cookies are either permanent or temporary cookies that are automatically deleted after a certain period of time has elapsed.

You find more information on marketing cookies here: Data protection

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EDAAT [.adsrvr.org]Marketing: Stores a temporary security token for EDAA sign-out pages such as http://www. youronlinechoices. com/1 hour / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TDCPM [.adsrvr.org]Marketing: Matching IDs to avoid redundant calls.365 days / evaluation for the playout of banners for marketing purposesyes/ United Kingdom
TDID [.adsrvr.org]Marketing: recognition of web profiles over time on different websites.365 days / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOut [.adsrvr.org]Marketing: Stores the decision to opt out of re-targeting.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
TTDOptOutOfDataSale [.adsrvr.org]Marketing: Stores the decision against selling data to third parties.5 years / evaluation for the playout of banners for marketing purposesyes / United Kingdom
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