In order to log in to Webbanking, you will need your user ID, your password as well as a TAN.
Your user ID is assigned to you by Helaba. You will find this in your access letter.
You will receive your password together with your user ID in the access letter. During the initial registration or when activating your photoTAN device, you will be asked to assign a personal password.
You can generate a TAN with your photoTAN device. You will receive your photoTAN device in a separate letter.