On behalf of
Landesbank Hessen-Thüringen Girozentrale
Anstalt des öffentlichen Rechts
Neue Mainzer Straße 52-58
60311 Frankfurt am Main
T +49 69 91 32-01
F +49 69 29 15-17
T +49 3 61/2 17-71 00
F +49 3 61/2 17-71 01
Amtsgericht Frankfurt am Main, HRA 29821, Amtsgericht Jena, HRA 102181
Europäische Zentralbank (EZB)
60314 Frankfurt am Main
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108
GermanyVAT identification number
DE 114 104 159
100 506 00 Berlin
480 500 00 Bielefeld
508 500 49 Darmstadt
440 500 00 Dortmund
300 500 00 Düsseldorf
360 500 00 Essen, Ruhr
820 500 00 Erfurt
500 500 00 Frankfurt
501 500 00 Frankfurt
203 500 00 Hamburg
520 500 00 Kassel
370 500 00 Köln
400 500 00 Münster, Westfalen
HELA DE FF
United Kingdom X1I0C3.00000.BR.826
The information provided on our websites is thoroughly examined by us. Nevertheless, we cannot assume any liability or guarantee for the completeness, correctness as to contents or up-to-dateness of the data and information provided therein.
Please note that the pages contain only non-binding information which in particular may not be considered investment recommendations and which do not replace individualized consulting and advice with additional, up-to-date information.
We are checking the links to other websites and pages of other service providers at regular intervals. However, we cannot assume any liability for those sites and pages, their completeness, the correctness or topicality of their contents or for any changes and amendments made to them.
How we protect the privacy of your personal data as visitor of our websites
How we protect the privacy of your personal data in general
Dr. Astrid Keiner
T +49 69/9132 26-77
T +49 69/9132 41-62
T +49 611 236 341-0
F +49 611 236 341-20
The following information serves as an overview for our customers regarding the processing of your personal data by Helaba and your rights according to Data Protection Regulations.
Do you have questions about Data Protection or the elicitation, processing and / or usage of your personal data? We look forward to hearing from you – send us an e-mail to
To settle disputes with the bank, consumers have the option of calling on the services of the consumer arbitration body of the Association of German Public Banks (Bundesverband Öffentlicher Banken Deutschlands, VÖB). Helaba participates in dispute resolution proceedings brought before this recognised consumer arbitration body.
Complaints must be sent in text form (e.g. by email, facsimile or as a letter) to:
Verbraucherschlichtungsstelle beim Bundesverband Öffentlicher Banken Deutschlands (VÖB)
Postfach 11 02 72
Telefax: +49 30 81 92-2 99
Further details are governed by the "Rules of Procedure for the Settlement of Complaints within the Association of German Public Banks (VÖB)", which are available from VÖB on request.
The European Commission has established an online arbitration platform. As a consumer, you may use this platform to settle disputes out of court arising from a purchase or service agreement concluded online. Complaints can be submitted directly to http://ec.europa.eu/consumers/odr/.
You can contact Helaba on this issue by sending an email to MIFIDII_Kndnbschwrdhlbd