Through our four specialist departments, we support the business units. We ensure operational stability, drive forward transformation and contribute to strategic development.  

In our Administration department, we bring together central services such as post and logistics management, staff catering at the Frankfurt and Offenbach sites, and site and building management. Through our work, we create a reliable infrastructure for day-to-day banking operations and support the business divisions with efficient and standardised processes. 

In the Business Governance Services department, we bring together the areas of process governance, internal control systems and business continuity management. In this way, we manage key governance issues for the bank as a whole. We ensure that processes, controls and contingency planning are designed to be consistent, effective and compliant with regulatory requirements across the Group. At the same time, we help the business units to identify risks at an early stage, thereby strengthening Helaba’s operational resilience. 

In the Process Excellence department, we continuously optimise processes and further develop efficient, transparent workflows. We analyse processes together with the business units, develop them further collaboratively, promote standardised digital solutions and implement transformation projects in a structured manner.

In the Procurement department, in addition to traditional procurement matters, we are also responsible for third-party risk management and cost-conscious procurement and sourcing management. We procure goods and services cost-effectively and in compliance with regulations, and manage supplier relationships centrally – this enhances cost awareness, transparency and efficiency. 

Efficient and transparent processes, effective cost management and resilient structures characterise our work. Equally important to us are collaboration and a service-oriented approach – underpinned by the guiding principle ACHIEVING MORE TOGETHER!