Accessibility Declaration

This accessibility declaration applies to the website of Helaba Landesbank Hessen-Thüringen as published at https://www.helaba.com.

As a public-sector body within the meaning of Directive (EU) 2016/2102, we strive to make our websites and mobile applications accessible in accordance with the provisions of the German Act on Equal Opportunities for Persons with Disabilities (BGG) and the Ordinance on Accessible Information Technology (BITV 2.0) for the implementation of Directive (EU) 2016/2102.

 

Status of compliance with requirements

The accessibility requirements are based on Section 3(1) to (4) and Section 4 of BITV 2.0, which was enacted on the basis of Section 12d BGG.

The assessment of compliance with the requirements is based on a self-assessment carried out on 4 November 2026 as part of the relaunch of the corporate website.

Following this assessment, the website has been found not to comply with the aforementioned requirements.

The content listed below is not accessible for the following reasons:

  1. Video content used to convey information does not contain text-based subtitles that can be dynamically switched on and off. In addition, there are no alternative versions with a dubbed audio description or full-text alternatives available.
  2. In some cases, the images, objects and layout graphics used on the website and in linked PDF documents are not accompanied by alternative texts.
  3. In some cases, structural HTML elements for headings and lists on the website and in linked PDF documents are not correctly labelled.
  4. Structural HTML elements for quotations on the website as well as in linked PDF documents are not correctly labelled as blockquote elements.
  5. The brightness contrast of text used on the website and in linked PDF documents is not sufficient in all settings.
  6. In some cases, the visual information of images conveying information and graphical control elements as well as their settings on the website and in linked PDF documents do not display a contrast of at least 3:1 to adjacent colours.
  7. It is not possible to stop all moving or automatically updated content.
  8. Some of the content at the URLs www.helaba.com/de/aldi and helaba.com/de/bvg is integrated using iFrame for technical reasons and is therefore not fully accessible.
  9. The labelling of some form elements is not visible to the left of or above the corresponding input field.

Measures to address the current shortcomings in achieving accessibility are planned by 31 December 2027. This statement was drawn up on 15 July 2022 and last updated on 4 November 2026.

Reporting accessibility issues: Where to send your feedback

Would you like to report any existing accessibility issues or request information on the implementation of measures to improve accessibility? Please send your feedback and all other information to the contact persons responsible at kontakt@helaba.de.

Arbitration Service

Should no satisfactory solution have been found even after sending your feedback to the above-mentioned e-mail address, you have the option of appealing to the Arbitration Service in accordance with Section 16 BGG. The BGG Arbitration Service is responsible for mediating extrajudicial disputes on accessibility issues between persons with disabilities and federal government agencies. The arbitration procedure is free of charge. No legal counsel is required.

For more information on the arbitration procedure and the options for submitting an application, please visit: www.schlichtungsstelle-bgg.de.

You can contact the BGG Arbitration Service directly at info@schlichtungsstelle-bgg.de.