Control

In the 2017 reporting year, the annual sustainability reporting was refined. In order to do this, Helaba is collecting data and information on a group-wide level and evaluating it. We use the requirements of the German Sustainability Code (DNK), and indicators it uses provided by the Global Reporting Initiative (GRI), as a framework for our reporting.

Environ­mental data

Since 2012, Helaba has been publishing environmental data about its own operational business. In 2017, we established a systematic, group-wide data collection structure for environmental data that covers 96 percent of our locations. In this way, we will be able to measure and manage the impact of our business on the environment and the climate more effectively.

In 2016, Frankfurter Sparkasse launched a reorganisation of its existing environmental management system. Despite temporarily suspending Eco-Management and Audit Scheme (EMAS) certification, it adheres to the environmental standards it had previously achieved. Relevant processes have been put in place and will continue to be applied regardless of a voluntary certification. Therefore, in case of possible re-certification, the bank will be able to ensure almost seamless continuity from existing standards (EMAS, ISO 14001).

Employee data and staff survey

In the 2017 reporting year, Helaba collected employee data on a group-wide level. Data for 2015 and 2016 was evaluated in the scope of a pilot project. Employee data is an established component of our Group reporting and is being continually enhanced.
In 2016, we conducted a bank-wide survey among our staff, in which around 83 percent of all employees participated. At the same time, Frankfurter Sparkasse also carried out its own staff survey. The results of both surveys provide an overview of the status of our corporate and management cultures. The results of the survey form a basis for deriving strategic and operational recommendations for action in the entire company.

Customer surveys and satisfaction analyses

Helaba regularly compiles reports on the status of our co-operation with Sparkassen – so-called S-Group reporting. The rate of uptake of S-Group products and services forms the basis of this reporting. By providing this level of transparency on the type and uptake of our services, we are able to identify the need for action at an early stage and improve our range of products and services.

We receive direct feedback by conducting regularly customer surveys in the branches and advisory centres of Frankfurter Sparkasse. These surveys act as key indicators as to whether our service and advisory standards are adhered to and how we can improve the customer experience of the quality of our products and processes.

Rating assessments

Sustainability activities are also based on feedback from outside the organisation. We evaluate the annual rating assessments compiled by the sustainability rating agencies MSCI, sustainalytics, oekom Research and imug in order to derive any required action. 

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