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Data Protection

Helaba appreciates your visit to our website and your interest in our bank and its products and services.


How we protect the privacy of your personal data

Whenever you visit our website, we will only collect, process and use the data we need to be able to more easily present our range of information to you. The sole purpose of a statistical analysis of this data is to optimise and enhance our website. Your personal data is neither analysed nor disclosed to a third party.

On some of our internet pages, you are asked to provide personal data. Without this information, we would not be able to provide the services we offer. If your browser settings allow it, a so-called cookie will be saved to your computer. A cookie is a small text file that is used to remember your preferences when you visit our site. We place them on our website for legally required disclaimers, online applications or for an (anonymised) statistical analysis of the use of our website via the analytics tools piwik and etracker. 

Our internet banking platform provides appropriate encryption technology. You can find out more about this on the following pages. In this case, too, data is only stored as long as it is required to fulfil its respective purpose.

Please note that our website may contain links to third parties to whom the above statements do not apply.

Protecting your data

We want you to feel safe when visiting our site. We take the protection of your privacy very seriously. As a rule, we treat information about customers, members of staff and visitors to our site in a particularly sensitive way. For this reason, we only use it confidentially and in compliance with legal requirements.